• Deliver first class customer service in line with AMR’s services delivery and client’s objectives (outlined in the workplan) • Delivers operational support for educational offerings, conferences, meeting, and events for internal as well as external clients. • Serve as project manager for client events/educational programs – providing oversight for Basecamp and task execution in line with the event’s critical path and leads Project Team meetings for regular internal checks. • Lead Risk Management evaluation and analysis for all client events and offerings. • Assist in the development and maintenance of event budgets, including monitoring expenses according to budget, maintaining financial processes, establishing billing and credit arrangements, and requesting payments for event-related expenses. • Develop, lead and conduct the site selection process in line with AMR’s core processes, including RFP drafting, development, deployment and analysis, site visits and preparing recommendations for assigned clients. • Participate in evaluation of virtual/digital educational platforms to ensure alignment with client requirements. • Evaluate and select providers of services according to client requirements while complying with AMR’s standard operating procedures. • Research and recommend locations for offsite meetings and events, including unique venues. • Meet with account teams and organizing committees to plan scope and format of in-person and virtual events, to establish and monitor budgets, or to review administrative procedures and event progress. • Coordinate services for events in line with established goals/outcomes, such as room accommodation and transportation for participants, facilities (diagrams and venue set ups), catering, signage, displays, special needs requirements, printing, entertainment, and event security. • Prepare for and manage exhibit hall programs (as needed), including exhibitor information, decorator research and relations, exhibitor evaluations and feedback, exhibit technology, etc. • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise. • Partner with staff on site to execute the details and activities of the event. • Develop and approve final copy documents (BEOs) specifying meeting requirements for each facility. • Develop and approve AMR’s Orders of Business outlining the details of the conference or event for the AMR Team and support development for Run of Show documents, as needed. • Assume an expanded supervisory role regarding conference and meeting volunteers and other staff as related to scheduling and assignments at conferences. • Manages post-conference procedures including internal meetings, evaluation drafting, distribution and compilation, post-event report, and review of event bills for accuracy, and payment. • Supports the Association Administrator in ensuring effective packing/unpacking and shipping of conference materials. • Perform other duties as assigned.