Spotnana
Spotnana powers unparalleled global travel experiences.
Account Manager
Location
United States
Posted
16 days ago
Salary
$100K - $115K / year
English
Job Description
• Support the operational execution of assigned accounts, with a strong focus on onboarding, implementation support, migrations, and tooling setup
• Coordinate onboarding, delivery, and adoption milestones across regions and internal teams
• Partner with Senior Account Managers to support day-to-day client needs and operational requests
• Monitor SLA performance, track operational KPIs, and help maintain dashboards, Salesforce records, and reporting to support account health and QBRs
• Help coordinate cross-functional issue resolution and support root cause analysis and corrective actions when operational issues arise
• Capture and document client feedback related to workflows, tooling, and operational gaps to share with Product and Engineering
Job Requirements
- Experience in account management, customer success, operations, or client-facing support roles
- Strong written and verbal communication skills with a detail-oriented and highly organized approach
- Ability to manage multiple workstreams and stakeholders in a fast-paced environment
- Comfort working cross-functionally with internal teams and externally with customers
- Basic analytical skills with experience supporting dashboards, reporting, or operational metrics
- Experience working with CRM tools (such as Salesforce) and Google productivity tools
- Nice to have: experience in corporate travel, SaaS, implementations, migrations, or globally distributed client environments
Benefits
- Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
- Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
- Pre-tax flexible spending account options for health, dependent care and commuter expenses
- Flexible PTO in addition to 10 company holidays, and an end-of-year company shutdown
- Up to 26 weeks of parental leave
- Monthly cell phone/internet stipend
- Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more
Related Guides
Related Job Pages
More Account Manager Jobs
Account Manager16 days ago
Full TimeRemoteTeam 10,001+Since 1886H1B Sponsor
Key Account Manager driving behavioral health strategies in the Northeastern US
Connecticut + 2 moreAll locations: Connecticut, Massachusetts, Rhode Island
$130K - $224.3K / year
Account Manager16 days ago
Full TimeRemoteTeam 10,001+Since 1993H1B Sponsor
Strategic Account Executive selling Red Hat’s services to Civilian Accounts
Cloud
Associate, Partnerships Strategy – Planning
Lyra HealthTransforming behavioral health through technology with a human touch
Account Manager16 days ago
Full TimeRemoteTeam 501-1,000Since 2015H1B Sponsor
GTM Strategy & Operations Associate to drive revenue growth at Lyra Health
Go
Account Manager16 days ago
Full TimeRemoteTeam 501-1,000
About the Role: We are seeking Channel Account Manager candidates in both the Eastern and Western US to drive growth through our Reseller, GSI and Technical Alliance Partner ecosystem across the U.S. and Canada. This individual will own relationships w...
United States
