• Serve as the primary post-sales technical expert on key accounts • Troubleshoot and resolve complex issues across custom integrations and data pipelines. • Act as a technical escalation point during onboarding and post-launch. • Facilitate alignment with stakeholders on how to measure and attribute value • Bring clarity to RevOps, Marketing, and Sales Ops on ambiguous data questions • Maintain customer trust when technical answers aren't black-and-white • Create reusable templates, playbooks, and documentation that reduce cycle time • Identify patterns across escalations and advocate for permanent Product fixes • Maintain a technical knowledge base that enables teams to self-serve • Support IMs on complex onboarding projects requiring deep technical expertise • Partner with CSMs to ensure technical issues do not hinder adoption or value realization • Own recurring technical issues post-launch • Represent customer voice in technical product discussions • Collaborate with Product & Engineering on bug triage, feature requests, and release readiness. • Drive systemic improvements based on common patterns observed across customers