The cloud connectivity company. Powering connections to build a reliable digital world.

Staff Technical Customer Success Manager

Technical Customer SuccessTechnicalCustomer SuccessFull TimeRemoteTeam 201-500Since 2017H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

46 days ago

Salary

Not specified

EnglishCloudKubernetesMicroservicesOpen Source

Job Description

• Coach customers throughout their lifecycle while working collaboratively with CX team to ensure outcomes. • Inspire customers to create an AI, API optimized vision for their future. • Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement. • Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution. • Innovate tooling and processes for team efficiency. • Work on innovative and cutting edge customer projects. • Become a SME on Kong products and technologies, applying knowledge to real-world usage.

Job Requirements

Proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies.
Have a good understanding of complex technology environments.
Have great self-awareness and strong communication skills.
Builder's mentality, seeking to find solutions to complex problems.
Manage a portfolio of commercial customers, looking for patterns that can be automated using the latest customer engagement techniques.
Cloud Native technologies understanding; (Containers, Kubernetes, Microservices) and foundational understanding of APIM.
Understand the value of DevOps, CI/CD and Cloud Computing IaaS.