• Own day-to-day relationship management for a portfolio of assigned customer accounts • Serve as a trusted point of contact - understanding customer goals, aligning expectations, and ensuring a smooth client experience • Drive renewal readiness by monitoring account health, contract timelines, and key deliverables • Identify and qualify expansion opportunities (additional services, upgrades, increased scope) and coordinate internal resources to support solutions • Partner with Solutions Engineering, Operations, and Support teams to coordinate resolution of customer issues and escalations • Maintain accurate account notes, activities, and forecast details in the CRM • Monitor customer satisfaction signals and escalate risk early with clear recommendations and next steps • Support QBRs, account reviews, and customer communications to reinforce value and outcomes • Collaborate cross-functionally to improve processes, customer experience, and account management consistency