• Lead remote and on-site installations of Transpara across hospital and imaging center environments • Validate infrastructure readiness (hardware, virtualization, networking, security, DICOM routing) • Configure DICOM workflows between modalities, routers, Transpara, PACS, and reporting systems • Perform installation acceptance testing and handoff to clinical use • Own ongoing system maintenance for assigned customer sites • Maintain accurate technical documentation of installed systems and environments • Identify and proactively address performance, capacity, and stability risks • Contribute to the evolution of standardized deployment patterns, reference architectures, and technical documentation • Help reduce time-to-go-live through improved tooling, templates, and repeatable infrastructure approaches • Apply cloud and hybrid infrastructure principles (AWS and/or Azure) to regulated, on-prem hospital environments • Diagnose and resolve complex issues involving DICOM routing and study completeness, network latency or firewall constraints and infrastructure limitations • Analyze logs and system metrics to identify root causes and escalation paths • Collaborate with Engineering and QA/RA on complex investigations and corrective actions • Act as a trusted technical partner to hospital IT teams and clinical stakeholders • Support internal teams (Sales, CS, Engineering) with technical assessments and customer-specific guidance • Assist with training, best-practice recommendations, and operational optimization • Contribute feedback from the field to improve deployment standards and documentation.