• Own 15+ concurrent implementation engagements, primarily for growth and commercial customers. Some engagements will operate in a “pooled” scaled services model while others will be independently owned short-term, one-time special projects. • Deliver programmatic, playbook-driven onboarding using established Common Room frameworks, templates, and workflows • Lead customer milestones like kickoff calls, configuration sessions, and training with clarity and confidence • Run high-quality one-to-many webinar-based enablement sessions that help customers understand not just *how* to use Common Room, but *why it matters* • Guide customers through core setup: • CRM integrations • Initial segments and plays • Scoring configuration • Early activation workflows • Track progress against defined milestones and help customers reach time-to-value quickly • Partner closely with Customer Success Managers to ensure clean handoffs and continuity post-implementation • Surface risks, questions, or blockers early and escalate appropriately • Learn patterns across implementations and apply feedback to continuously improve delivery quality