• Own the most complex, highest-impact enterprise implementations • Command executive rooms with confidence and credibility • Improve delivery systems, not just individual projects • Shape how Services is positioned, sold, and trusted across the business • Mentor and raise the bar for the entire Implementation team • Drive clarity and momentum through ambiguity, organizational change, and competing priorities • Ensure customers reach value faster and with fewer escalations • Identify systemic gaps in delivery, readiness, scope, or enablement • Design and influence improvements to Services playbooks, packages, and operating models • Act as a leader for Services internally across Sales, CS, RevOps, Product, and Leadership • Mentor junior team members on judgment, executive presence, and ambiguity navigation • Infuse customer voice and enterprise insights into Product and roadmap discussions