• Proactively and holistically lead, consult and/or oversee multiple engagements across the Steam Services IT organization in response to disruptive trends and execution of change toward the desired business vision and outcomes • Interface with business process owners and functional leaders to map out existing and future processes/sub-processes, data sources, data models, systems, and workflows into a common enterprise-wide data model within application framework • Act as the subject matter expert for services, field services and commercial processes and supporting applications functionality • Gather requirements and collaborate with functional partners for prioritizations to drive the business outcome • Ensure compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope • Collaborate cross-functionally, working with a variety of teams to identify and prioritize ways in which the product can support our internal processes, and our business users in more efficient and effective ways • Maintain relationships with key business users • Demonstrate ability to influence functional and development partners through credible knowledge and experience, persuasion and influencing skills • Lead the research and evaluation of emerging technology, including Agentic and Generative AI, industry and market trends to assist in project development for the Enterprise Solutions team • Organize project teams comprising from internal and external technical and functional experts • Manage program execution of multiple interdependent projects by working directly with global technical teams • Provide active participation in lean improvements across the whole landscape and balance execution of requirements with landscape simplification