• Design, implement, and optimize operational workflows for the Workers' Compensation division • Support and manage operational teams, including training and performance management • Develop and track KPIs to measure operational excellence and program performance • Build efficient processes and systems to support the scalable growth of the WC program • Collaborate cross-functionally with Sales, Product, Network Operations, and Growth teams to ensure seamless execution • Assess and support network strategy as it ties into operational utilization and state-specific requirements • Identify bottlenecks and implement solutions to drive operational efficiency • Manage relationships with suppliers, providers, and key stakeholders in the WC ecosystem • Ensure compliance with state regulations and Workers' Compensation requirements • Create and maintain operational documentation, playbooks, and training materials