• Manages a team of developers, vendors and administrators who support the ServiceNow application. • Leads the design, development, and continuous improvement of solutions in ServiceNow for internal and external projects. • Collaborates with key business leaders, stakeholders, and Information Technology team for the design requirements and implementation for development projects. • Creates and maintains reports and dashboards. • Leads the support, administration, and maintenance of ServiceNow platform and associated applications. • Creates and maintains API and data integrations between the platforms and other services and applications. • Develops system integrations and process automation to meet the business and client goals and objectives. • Monitors health, usage, and overall compliance of ServiceNow applications. • Loads, manipulates, and maintains data between ServiceNow and other systems. • Leads and participates in administration of ServiceNow to include upgrades and updates. • Serves as ServiceNow technical contributor, maintains technical expertise, relevant industry standards, and best practices. • Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints. • Researches and resolves more complex technical problems in both production and non-production environments. • Develops creative technical solutions to complex problems. • Exercises judgment in methods, techniques, and evaluation criteria for obtaining results. • Applies technical expertise and knowledge to other related disciplines. • Appropriately identifies and assesses risk when business decisions are made, including but not limited to compliance and operational risks. • Demonstrates consideration for BCS365’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues. • Perform other related duties as assigned.