• Support ongoing initiatives across HR Service Delivery (HRSD) and IT Service Management (ITSM) • Configure, enhance, and support ServiceNow HRSD and ITSM modules • Design and implement workflows, business rules, client scripts, and catalog items • Support incident, request, change, and HR case management processes • Collaborate with internal teams to translate business requirements into ServiceNow solutions • Design intuitive, user‑friendly ServiceNow interfaces • Customize Service Portal / Employee Center experiences • Improve usability, accessibility, and overall end‑user experience • Partner with stakeholders to ensure solutions align with business needs and adoption goals • Work closely with HR, IT, and business partners • Participate in requirement gathering, design sessions, and solution walkthroughs • Provide documentation and knowledge transfer as needed