• Provide support for the OCIO SMO including the ServiceNow service portal, catalog items, NowPlatform, and other ServiceNow products in use at the NSSC • Leverage existing or establishing new platform capabilities or integrations that do not already exist for the purpose of implementing the SMO project within ServiceNow • Support the establishment of an OCIO catalog of services for the OCIO Service Lines (SLs) and Agency Level Offices (ALOs) • Ensure the referenced support coordinates all SMO, and/or other OCIO supported activities with the NSSC Enterprise Services Center (ESC) development team, and/or SSC OCIO prior to any official change request or notification submitted to any of the NSSC IT Governance Boards expressed in the NSSC IT Governance policy