• Serves as the responsible party for the overall change management process; coordinates and provides leadership to all IS staff and leaders within the Change Advisory Board (CAB) meetings to discuss higher risk changes • Authorizes and approves considerable risk change records; provides authority to implement or reject a change due to risk or during blackout periods • Authority to be the key decision maker for emergency changes that are to be approved and authorized immediately • Builds a clear vision and develop roadmap planning for future implementation that impact; utilize feedback to provide opportunities on the process overall to provide effective and efficient workflows • Monitors the progress of the change and makes sure that it is implemented as planned; collaborates with CAB to identify and resolve any issues that arise during the change process • Ensure all necessary communication, documentation and testing are done prior to approvals; request reviews from technical peers and leadership who will ensure that all steps are appropriate and meet compliance • Responsible to maintain the Change Management process by updating the process and procedures, training the team members, and making sure that process is followed • Works as a liaison to Service Owners regarding all areas of the service lifecycle and guides organization on how to manage disruptions to the service structure