• Strategic individual with overall responsibility for a portfolio of Client accounts • Develop and conduct presentations for current clients in RFP • Participate in prospect best and finals liaise with sales team as require • In conjunction with Director, may lead the internal and external negotiation on pricing and contract terms • Participate and lead strategic and program discussions with Client during implementation meetings • In conjunction with the Director, develop/implement account specific plans and strategies to achieve service, revenue, and profit goals • Responsible for all aspects of policy, both through audit and team training, ensuring the business understands the Client program • Manage or support Client specific projects • Monitor performance and actions of Cartus in meeting Client specific targets • Ensure Cartus is tracking and reporting on SLAs and service recovery strategies • Analyze data and driving strategic direction in regards to fees and profitability • Understand and actively manage Client receivables, i.e billing, and aging • Collaborate and support operational initiatives; participate in process improvement and training on Client procedures/programs/culture