• Manage the day‑to‑day experience of assigned Government accounts and support retention and renewal readiness activities. • Help automate low to mid-market customer touchpoints • Serve as a point of escalation for Government concerns and needs • Collaborate closely with Casepoint team members across departments to actively support government sales opportunity capture activities • Ensure smooth customer onboarding, solution, and service delivery post-contract award • Prepare for and participate in customer business reviews • Develop strategic relationships with stakeholders to understand a customer’s business, goals, and develop and execute the strategic account plan.