• Own the full enterprise customer journey, from onboarding and adoption through value realization, renewal, and expansion. • Manage a portfolio of enterprise customers with accountability for adoption, retention, renewals, and expansion. • Lead onboarding and early lifecycle success, ensuring strong deployment, stakeholder alignment, and early time-to-value. • Define and track customer success criteria (adoption milestones, risk reduction, operational outcomes) and regularly report on progress. • Translate product usage and outcomes into clear business value and ROI for both technical and executive stakeholders. • Drive ongoing adoption and optimization, introducing new use cases, data sources, and workflows over time. • Lead executive check-ins and business reviews focused on outcomes, value, and roadmap alignment. • Identify and execute expansion opportunities in partnership with Sales. • Proactively monitor customer health, manage risk, and coordinate escalations when needed. • Share actionable customer feedback with Product and Engineering to influence roadmap and improvements. • Leverage AI and automation to improve efficiency and insight across customer success workflows.