At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Associate Partner Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 1976H1B SponsorCompany Site LinkedIn

Location

Massachusetts

Posted

14 days ago

Salary

$51.3K - $84.3K / year

Bachelor DegreeExperience acceptedEnglish

Job Description

• Partner with all teams across our Service department and manage small- to medium-sized implementations • Set-up and support of a range of Curriculum Associates' products including i-Ready & Ready • Drive the annual license renewal and upsell process through high-quality service and attention to educator needs • Provide a high level of service and dedication to students and teachers across the country in achieving academic success via high-quality assessments and instruction • Own the development and execution of implementation planning for assigned accounts • Address and resolve educator concerns and capture educator feedback on products • Uncover trends in data highlighting student performance and needs • Cultivate “champions” and “partners” in assigned districts to strengthen program implementation • Partner with various members of implementation service teams on retention through identification and quick intervention for “at risk” accounts • Help secure renewals by developing strong relationships with key decision-makers and supporting users within the district, school, or organization • Support new and prospective implementations by retrieving information for proper set-up of accounts • Identify opportunities for expansions within existing implementations and relay this information to sales team

Job Requirements

Bachelor’s degree (Education or Marketing/Business preferred)
Active listener with strong communication skills
Maintain accuracy and attention to detail in a fast-paced environment
Strong organizational and time-management skills
Ability to multi-task
Collaborate with a wide range of people and disciplines
Natural problem-solving and analytical capability
Comfortable or proficient in Word, Excel, PowerPoint, and Outlook
Energized by the prospect of learning new technology and systems
Comfortable providing gentle push-back and guidance to educators towards best practices and a successful implementation

Benefits

Competitive base salary and benefits package
Opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan tied directly to your individual and team performance