• Lead requirements gathering and design activities for the operations modules. • Collaborate with the consulting team and client core team to collect information, lead, and/or oversee configuration, training, testing, and go-live activities of medium size or complexity. • Lead activities and tasks, resolving functional questions with minimal escalation. • Proactively communicate status, issues, and concerns to the project manager and/or architect/lead. • Provide coaching and quality assurance to ensure team members are following implementation best practices. • Negotiate resolutions to business, process, and functional issues with key stakeholders. • Establish and maintain a “trusted advisor” relationship with customers. • Follow established implementation methodologies to ensure consistency and quality delivery. • Achieve utilization targets while maintaining high customer satisfaction.