• Oversees planning and execution of large and moderately complex projects and programs for Centralized Dispatch. • Inspects and analyzes program sites, and monitors compliance with policies, procedures, and regulations. • Assembles program teams, assigns individual responsibilities, develops schedules and determines and acquires resources needed. • Develops and maintains program plans and budgets and prepares and analyzes performance reports. • Negotiates, administers, and manages contracts of contractors and consultants. • Serves as liaison between team members and functional area management requesting program. • Supervises teamwork processes and procedures and expenses and supports programs which drive team performance toward departmental and organizational goals. • Reviews and evaluates work to ensure quality, timeliness and ensures quality control in adherence to policies and procedures. • Oversees program personnel needs including coaching, training, and evaluating employee performance.