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Role Description

The Vendor Managed Inventory (VMI) Service Operations Manager leads and manages the VMI Replenishment Planning teams across the enterprise in all operational activities, ensuring results, metrics, and training and development are executed. This position is responsible for the management and optimization of VMI database and components such as current inventory, forecast, knowledge of product movement and replenishment. This position acts as a problem solver, independent decision-maker and liaison between customers and various company departments and functions (all aspects of supply chain). The VMI Service Manager is accountable to analyze and compute data related to ads, forecasting, cyclical and holiday patterns, and inventory control activities towards improvement of forecast accuracy.

• Manage and lead multi-site VMI Service Operations
• Management of VMI team on such responsibilities as results of daily operations and metrics, performance, goal setting, training, coaching, scheduling, and documentation
• Create and maintain development programs for all assigned employees including training, certification, and continuous improvement of employee contribution
• Promote components of Large Account Management Process (Lamp) Principles as they relate to Customer Team Approach
• Manage and maintain close business relations with all customers at level of management above the buyer
• Accompany sales team on any new VMI related customer visits to promote VMI
• Accountable for team’s adherence to all guidelines, processes and procedures outlined in department standard operating procedures for Customer Service as well as VMI specific processes
• Maintain, analyze and report and be accountable for all operational metrics associated to assigned VMI team
• Act as a problem solver and liaison between various department functions
• Oversee and ensure proper utilization of customer supplied inventory and transactional data
• Oversee development of Store Pull projection models and methods
• Maintain an awareness of customer’s current activities such as new item launches, discontinued products, new product development, price changes and promotional / AD activities
• Accountable for identification, root cause analysis, and corrective action planning for all incidences, issues and results within the VMI team
• Develop and maintain Master Level knowledge of all Dole operational VMI processes and standards
• Maintain ownership of necessary improvements within the Dole VMI processes
• Manage Forecast Analysis and Planning processes
• Manage reporting systems for Forecast Accuracy
• Perform other related duties as assigned

Qualifications

• Minimum 4 years’ experience in same or similar position
• Previous supervision/leadership responsibilities required for associate management
• Experience in business ERP systems as well as demonstrate an ability to navigate fluently within Microsoft tools including Excel, Word and Power Point
• Ability to understand components of customer strategies and business plans
• Exceptional communication skills (both verbal and written) and conflict resolution skills
• Strong analytical, critical thinking and problem-solving skills
• Highly organized, self-motivated and self-directed
• Strong time management skills with the ability to multi-task while maintaining attention to detail
• Strong listening skills and ability to clearly and concisely communicate
• Demonstrate ability to work in a team-oriented, fast paced, sales driven environment
• Display an innate ability to lead, to be influential and persuasive
• Ability to travel to other Dole facilities and customer locations

Requirements

• Bachelor’s degree strongly preferred or equivalent experience
• High School Diploma or GED required

Physical Requirements

• Regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls
• Talk or hear to communicate, as well as maneuver around an array of equipment, bend, stoop and climb stairs
• Must occasionally lift (including overhead) and/or up to 15 lbs

Work Hour & Travel Requirements

• Occasional travel – to other company facilities, customer visits and training
• Must be on call via cell phone in off-hours

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.