• Manage a portfolio of municipal client accounts encompassing BusPatrols stop arm enforcement programs at the community level business unit, considering BusPatrol’s business strategy, complex regulations and supervisory expectations, including how they apply in a municipal environment. • Lead program implementation efforts in partnership with city officials, law enforcement, and internal cross-functional teams across the Midwest. • Deepen stakeholder relationships with Chiefs of Police, Mayors, DOT leaders, Finance Directors, and Court Administrators throughout the Midwest. • Monitor political landscape for the specified region, maintain relationships with elected officials, and provide strategic input to regional business plans • Collaborate with internal departments (IT, Product, Operations, Marketing, Finance) to ensure seamless service delivery and solution alignment • Lead escalation response and resolution planning for client issues and high-impact service needs • Oversee and guide internal team members, providing leadership and accountability for individual and team goals • Support proposal development, sales presentations, and renewal negotiations through data analysis and strategic storytelling • Maintain communication cadence with key clients throughout the Midwest and internal teams to ensure program transparency and alignment • Contribute to revenue forecasting and annual operating planning