• The Program Manager, Global Accounts is a member of AVI-SPL’s senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to which they are assigned. • Responsible for coordination and communication between key client and internal AVI-SPL stakeholders. • Ensure the highest level of customer satisfaction throughout all aspects of the sales, project & service lifecycle. • Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account. • Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary. • Manage and drive financial accountability throughout the various aspects of the account to ensure additional KPI metrics are achieved as necessary. • Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction. • Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy.