AVI-SPL
Transforming how people and technology connect to shape a more human work experience.
Global Accounts Program Manager
Program ManagerProgram ManagerFull TimeRemoteTeam 1,001-5,000Since 1979H1B No SponsorCompany SiteLinkedIn
Location
Florida
Posted
14 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglishPMP
Job Description
• The Program Manager, Global Accounts is a member of AVI-SPL’s senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to which they are assigned.
• Responsible for coordination and communication between key client and internal AVI-SPL stakeholders.
• Ensure the highest level of customer satisfaction throughout all aspects of the sales, project & service lifecycle.
• Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account.
• Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary.
• Manage and drive financial accountability throughout the various aspects of the account to ensure additional KPI metrics are achieved as necessary.
• Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction.
• Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy.
Job Requirements
- Minimum of a 4-year degree or comparable industry experience is required
- 5+ years in a project/program management or leadership role (direct or indirect) is required
- 5+ years of experience in IT technology service or enterprise technology management preferred
- Experience working with international accounts/program deployments preferred
- Valid and current PMP, PgMP or Prince2 certification preferred
- Experience in the AV industry is a plus
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Equal Opportunity Employer/AA/Disabled/Veteran Protected VEVRAA Federal Contractor
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