Principal Product Manager – Customer Experience, AI

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1998H1B SponsorCompany Site LinkedIn

Location

United States

Posted

36 days ago

Salary

$127.6K - $159.5K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Drive customer happiness and retention metrics • Embed AI into product experience • Collaborate with cross-functional teams to solve problems • Mentor PMs and elevate cross-functional partners • Present strategies to executives and stakeholders

Job Requirements

8+ years of Product Management experience in SaaS (ideally SMB)
Understanding of LLMs in production environments
Strong communication and presentation skills
Comfort with data analysis
Customer-focused mindset
Leadership by influence and collaboration

Benefits

A generous paid time off policy
Health and welfare benefits including paid leave
Opportunities for professional development
Inclusion and diversity programs

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