Bilingual Customer Experience Specialist, Spanish

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 2013H1B No SponsorCompany SiteLinkedIn

Location

California + 1 moreAll locations: California, New York

Posted

40 days ago

Salary

$41.6K - $57.6K / year

High School2 yrs expExperience acceptedSpanishEnglish

Job Description

• Build caring connections with every member by always leading with empathy, patience, and respect. • Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact. • Deliver exceptional service by consistently exceeding member expectations and reinforcing a culture focused on trust, compassion, and first-call resolution. • Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner. • Assist members with provider network and claim/reimbursement inquiries.

Job Requirements

  • 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage.
  • High school diploma or GED required.
  • Bilingual Spanish (Read, Write, Speak)
  • Minimum typing speed of 40 WPM.
  • Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development opportunities

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