• Lead the end-to-end deployment and configuration of the ORDR platform across complex enterprise environments, ensuring alignment with deployment goals and KPIs. • Become a trusted technical advisor by understanding each customer’s environment, and guide stakeholders on integrations, APIs, architecture, and KPIs to fully operationalize ORDR. • Conduct technical workshops, architecture reviews, and roadmap alignment sessions to ensure the success and scaling of ORDR solutions over time. • Collaborate daily with Sales, Product, Support, and Engineering teams to resolve challenges, provide technical guidance, and represent the voice of the customer internally. • Design and lead tailored onboarding programs and customer enablement plans mapped to technical priorities, environments, and use cases. • Communicate clearly and proactively with both technical and executive stakeholders—documenting progress, sharing insights, and celebrating milestones with clients.