• Lead Technical Strategy and Solution Architecture • Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing • Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD • Identify areas of further system integration (API etc.) and assist with configuration • Build, document and execute tailored technical onboarding and adoption plans • Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use • Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence • Monitor and report on Platform usage patterns and performance. • Provide Validation and Health Check reports for existing customer environments • Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams • Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.) • Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis. • Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth.