• Guide the client relationship by acting as a proactive partner and primary advisor for their Salesforce strategy and execution. • Translate client business objectives into technical requirements, ensuring every solution we build has a clear purpose. • Build and configure declarative solutions within Sales and Service clouds to automate workflows and improve efficiency. • Collaborate as a core member of a project team to lead CRM and declarative solution deliverables, while supporting the project lead with system execution, coordination, and client-facing activities. • Lead business process reviews to uncover pain points and design the future state of a client’s environment. • Empower client teams by leading training sessions and creating documentation that makes the complex feel simple. • Collaborate with the broader Sercante team to peer-review solutions and share knowledge that levels up the entire agency.