Resource Innovations
A women-led clean energy solutions company, ranked #10 in the energy category on the 2022 Inc. 5000 list.
Customer Engagement Account Executive
Location
Illinois + 2 moreAll locations: Illinois, Oregon, Washington
Posted
19 days ago
Salary
$75K - $80K / year
1 yr expEnglish
Job Description
• Manage and grow relationships with key e-commerce accounts, including but not limited to marketplaces, limited time offerings, kit programs.
• Analyze sales data and market trends to identify opportunities for growth and optimization.
• Collaborate with internal teams such as marketing, software development, and supply chain to ensure alignment on e-commerce initiatives.
• Monitor and optimize product listings, including content, pricing, and promotions, to maximize visibility and conversion.
• Provide regular performance reports and insights to stakeholders, highlighting key metrics and areas for improvement.
• Stay informed about industry trends, best practices, and changes in e-commerce platforms to maintain a competitive edge.
• Resolve any issues or challenges related to e-commerce accounts in a timely and effective manner.
• Lead project management efforts for new site launches, coordinating cross-functional teams to ensure timely execution and successful implementation.
• Collaborate with the software development team to gather requirements, define scope, and establish project objectives for new site launches.
• Coordinate user acceptance testing (UAT) and quality assurance (QA) efforts to ensure that new sites meet functional requirements and deliver an optimal user experience.
• Provide training and documentation on new promotions to ensure internal alignment.
• Other duties as assigned.
Job Requirements
- 1+ years of experience in client and account relations.
- Experience in either retail, e-commerce, or energy efficiency programs.
- Outstanding communication skills and a high degree of professionalism while representing clients.
- Enthusiasm for client relations and relationship building.
- Strong computer skills, including proficiency with Microsoft Office
- Exceptional time management, forecasting, planning, and problem-solving skills.
- Experience with Salesforce, Slack, or Asana, a plus.
- Experience in the energy, sustainability, or environmental management fields, a plus.
- Interest in sustainability and passionate about making a meaningful impact on the environment.
Benefits
- three weeks of paid vacation annually
- paid holidays
- 401(k) retirement plan with employer match
- medical, dental and vision coverage
- parental leave
- employee assistance program
- commuter benefits
- additional supplemental offerings
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