• Customer engagement: Participate in technical discussions with customers to gather requirements, clarify objectives, and scope deliverables. • Requirements translation: Convert customer needs and operational goals into clear requirements, user stories, or technical specifications. • Solution support: Work with product and engineering teams to prototype, specify, and validate solutions; test and verify feature behavior against requirements. • Data analysis: Perform basic-to-intermediate analysis of SSA datasets (e.g., TLEs, tracking data, covariance/position error, conjunction data) to support customer requests and internal decisions. • Documentation: Produce concise technical notes, runbooks, and customer-facing documentation that explain solutions, assumptions, and recommended actions. • Issue triage: Help triage customer-reported issues, reproduce problems, and coordinate fixes with engineering and operations. • Operational support: Assist in preparing and delivering demos, technical briefings, and ad-hoc analyses for customers and stakeholders. Support customer operational events involving event analysis and manual Orbit Determination activities. • Continuous improvement: Capture recurring customer needs and feedback to inform roadmap prioritization and product improvements.