• Manage and organize our CRM systems (Workiz and Go High Level) daily — update job statuses, customer records, and pipeline stages • Conduct customer follow-up calls, emails, and texts to confirm appointments, collect feedback, and recover lost leads • Perform occasional cold outreach to prospective commercial clients using provided lists and scripts • Ensure no leads fall through the cracks — every inquiry gets a timely response • Generate reports from CRM data as needed • Manage and schedule social media posts across platforms • Assist with payroll processing and basic bookkeeping tasks • Handle email and calendar management using Office 365 • Prepare simple reports, documents, and internal communications • Support the operations team with scheduling, coordination, and follow-through on tasks