• Establishes and monitors goals for the department and team members in collaboration with the teams they support. • Provides employee performance planning and evaluations. • Sets performance expectations, goals, development objectives and training plans as appropriate; monitors and evaluates employee progress. • Evaluates and hires talent aligned to emerging business needs; ensures diverse and effective succession plans for all roles; encourages mobility and helps team members find stretch opportunities to expand their experience and skills. • Creates meaningful and timely reporting tools to monitor satisfaction and service levels. • Manages day-to-day operations, including driving metrics of the team, executing monthly evaluations, and coaching team members. • Works with each supported leadership member to understand their administrative needs and provides support accordingly. • Implements, and adjusts as needed, the support model commensurate with the organization's needs. • Develops and maintains department standard operating procedures. • Identifies business risks, implements effective controls, and evaluates controls’ success. • Demonstrates strong leadership ability to guide or direct others through actions and influence while making good business decisions. • Builds and maintains working relationships with Executive and Senior leaders, team members, vendors, and other department stakeholders. • Identifies and manages mitigation of roadblocks for the department and individual team members. • Participates in development of annual departmental budget, monitors budget and identifies budget discrepancies. • Responsible for balancing team members’ workload to optimize the effectiveness of the department. • Ensures procedures are documented so department staff is able to comply with policies and processes. • Provides direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures. • Handles interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff. • Develops and maintains staff by applying the necessary training and leadership that will allow internal growth and advancement. • Develops the support structure of the organization, managing and developing existing staff as well as recruitment to ensure the structure is effective.