• Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization • Build AI-powered workflows that improve multilingual content quality, speed, and efficiency • Own integrations and automation that embed Smartcat into enterprise systems • Partner cross-functionally to drive adoption, expansion, and long-term success • Lead pre-sales technical discovery to understand workflows, systems, and success criteria • Own the end-to-end technical execution from demos to value generation • Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan • Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly • Build and deploy AI-powered workflows aligned to customer outcomes • Create, test, and iterate prompts, agent skills, and workflow configurations • Ensure that translation quality, output, format is aligned with customer expectations • Configure platform integrations and end-to-end processes using APIs, connectors, and middleware • Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC) • Troubleshoot integration and workflow issues with strong technical rigor • Build custom solutions when necessary to meet customer operational requirements • Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles • Serve as the technical lead for customer deployments from discovery through go-live • Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards • Maintain implementation discipline — timelines, milestones, risks, and technical documentation • Ensure customer solutions are stable, scalable, and operationally successful • Drive post-sale support, enablement, and adoption initiatives • Help quantify outcomes and value realization over time • Identify opportunities to expand workflows, departments, and usage based on technical success • Partner with account teams to validate and support expansion opportunities • Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes • Submit high-quality bug reports and technical feedback to Engineering and Product • Identify recurring customer needs and workflow gaps to influence roadmap priorities • Communicate clearly with both technical and executive stakeholders • Translate complex technical concepts into actionable recommendations • Lead technical workshops and implementation sessions