• Install, configure, and upgrade computer system hardware and software, with a specialized focus on defect automation between ServiceNow and Jira. • Design and implement automation strategies that reduce manual effort and improve system synchronization. • Provide essential operational support for information systems and peripheral equipment, including servers, desktops, and storage devices. • Manage high-stakes recovery procedures, scheduling, and backups, while actively monitoring critical batch processes. • Solve standard and routine technical problems by applying industry-standard practices and procedures. • Collaborate closely with senior team members and project leads, seeking regular feedback to grow your technical expertise and system knowledge. • Explain technical policies and practices to internal stakeholders to ensure consistent platform usage.