• Maintain Server Operating Systems running on physical and VM platforms. • Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems. • A solid understanding of monitoring Server Operating Systems (Windows Server, RHEL). • A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc…). • A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls). • Ability to communicate complex technical subjects to non-technical customers. • Follow agreed processes and procedures for providing solutions to customer requests or issues. • Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards. • Deliver customer communication to the appropriate level of understanding to ensure a successful outcome. • Document policies, procedures and issues in ticketing system as well as in internal knowledge base. • Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients. • Ability to work independently as well as part of a team as required. • Demonstrate strong client relationship skills. • Willingness to work on a rotating On Call Schedule. • Other duties as assigned.