• The Senior Associate Relations Manager is responsible for leading a team of Associate Relations Managers supporting various markets. • Coach team members on associate relations skills and focus on development of team members' subject matter expertise. • Resolve issues at the lowest level possible. • Work directly with various leadership levels from front line leaders to higher level leadership up to executives. • Guide and support leadership in complex and high-risk associate relations decision making. • Handle a case load and effectively manage the review, resolution and documentation of code of conduct related matters and policy violations. • Lead a team of Associate Relations Managers who manage the documentation of code of conduct related matters and policy violations. • Support and guide Associate Relations Manager in handling employment concerns, providing quality customer service. • Provide strategic Associate Relations support, business partnership, and coaching to all levels of the ministry. • Demonstrate a change management mindset through process and policy improvement to enhance employee experience.