• Proactively engage with customers to monitor account health and drive successful adoption • Educate and train customers on CompanyCam features, best practices, and new product updates • Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades • Manage renewals by guiding customers through contract continuation and addressing concerns • Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage • Advocate for customer needs internally while aligning with CompanyCam’s business goals • Develop and contribute to training resources that improve customer education and product usage