Deel helps businesses hire anyone, anywhere. It's global payroll for employees and contractors from around the world.

Senior Manager, Customer Success – Enterprise

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2018H1B SponsorCompany Site LinkedIn

Location

United States

Posted

40 days ago

Salary

Not specified

Bachelor Degree7 yrs expEnglish

Job Description

• Strategic Leadership: Develop and execute advanced strategies for customer success, focusing on long-term growth and satisfaction. • Team Development: Build, mentor, and lead teams of Customer Success Managers, fostering a culture of excellence and continuous improvement. • High-Level Client Engagement: Cultivate relationships with key stakeholders, understanding their strategic goals and aligning Deel's offerings to their needs. • Innovation and Improvement: Leverage insights from customer data to drive product and service enhancements. • Operational Excellence: Streamline processes and systems to improve efficiency and customer experience.

Job Requirements

7+ years of experience in multi-country payroll working with Fortune 500 organizations
5+ years of experience in customer success leadership or a related field
Demonstrated ability to develop and execute large-scale change management strategies. Experience integrating acquired companies into existing processes is a bonus.
Adept in configuring and managing Workday integrations with multi-country global payroll systems, ensuring compliant and efficient data flow across HR, finance, and payroll platforms.
Willingness to get into the weeds to solve problems. Our leaders are hands-on and know our product and operations better than their team.
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards

Benefits

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access