• Set objectives, assigns and prioritizes work tasks for PS team members and track progress. • Provide input to shaping the vision, strategy and execution of Epicor’s professional services business. • Coaches team on methods of project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success. • Monitor and communicate internal expectations on key business metrics. • Identifies and helps to address staff training and development needs. • Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs. • Assists sales and consulting questions for new customer discoveries. • Helps develop, evolve and enforce PS processes and standards. • Assists in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development. • Undertakes consulting tasks related to their work area. • Owning a portfolio of active engagements and acting as project sponsor. • Managing delivery outcomes: schedule, margin, revenue, and quality. • Serving as the primary escalation point for customer and delivery issues. • Forecasting revenue and margin and managing variance to plan. • Partnering with Consulting and Sales on pipeline, estimates, and commercial conversations. • Protecting scope through effective change control.