• Serve as the primary point of escalation contact for a portfolio of key clients. • Develop strong, trusted relationships to ensure customer satisfaction and loyalty. • Regularly communicate with clients to understand their goals, challenges, and feedback. • Lead the onboarding process for new customers to ensure a smooth transition from sales. • Train clients on platform features and best practices to drive product adoption. • Monitor customer health metrics and proactively address issues. • Develop and execute strategies to increase customer retention and reduce churn. • Address and resolve client concerns quickly and effectively. • Analyze customer usage data to provide insights and recommendations. • Partner with Product and Support teams to relay customer feedback and advocate for product improvements.