• Own the client relationship – Become the face of the company to the client by deeply understanding the client’s program economics and how our company improves those economics. • Own program launches – Work with client stakeholders and internal resources to ensure new program launches are well executed. • Improve programs and outcomes – Work closely with clients to refine program design, ensuring alignment with patient access and commercialization objectives. • Conduct performance analysis – Continuously assess program performance against key success metrics, identifying opportunities to enhance value and improve outcomes. • Upsell services – Look for new opportunities for the company and, with client advocates, build the business case to bring new therapies onto our platform. • Navigate client relationships well – Maintain trust when the client pushes back and work with complex client dynamics. • Coordinate cross-functionally - Work well with different mindsets and skill sets across technology, operations, sales, and support to get things done for the client.