Leanpath

Making food waste prevention and measurement everyday practice in the world's kitchens.

Customer Success Manager – B-Corp, Tech for Good

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2004H1B No SponsorCompany SiteLinkedIn

Location

Oregon

Posted

21 days ago

Salary

$75K / year

Bachelor Degree3 yrs expEnglishChef

Job Description

• Help chef-leaders and management analyze food waste data, identify root-causes of food waste, and foster behavior change • Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses • Use data to help communicate analytical findings in a way that corporate executives and business managers can easily understand • Train customers in the use of Leanpath products and services and in the implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms • Oversee the customer journey for a group of clients, monitoring their progress and responding to program issues and questions • Use internal systems to highlight and address performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites • Coordinate with our Technical Support team to provide front-line support and diagnosis on software or hardware issues

Job Requirements

  • Bachelor’s Degree (or equivalent experience)
  • At least three years of experience in a customer-facing role
  • Experience working for a SaaS / data analytics company preferred
  • Presentation/training experience preferred
  • Familiarity with corporate foodservice operations preferred

Benefits

  • Fully pay for the employee’s health, vision, and dental insurance (with options to add family at your expense)
  • Unlimited time off to recharge

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