• Develop an understanding of all Zimperium products and features. • Plan, develop and report account metrics through software dashboards and other tooling. • Maniacal focus on pipeline generation (solidified process around identifying / prospecting stakeholders in target accounts. • Provide monthly updates to management outlining a standard set of performance metrics for each Account using software tools. • Represent the client perspective in internal strategy meetings, ensuring customer impact is considered during product planning and updates. • Act as a point of escalation for complex issues that require coordination across multiple departments or external vendors. • Support documentation and knowledge-sharing efforts by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team. • Cultivate strong, positive relationships with customers and partners. • Identify opportunities for growing an Account with additional products and fulfill business processes to deliver them. • Provide LOEs and SOWs as needed per account. • Identify pain points in the customer experience and work to resolve issues at the account level. • Providing actionable recommendations to internal business, product, and technology teams. • Work closely with operations, sales, and business development teams to summarize.