MagicSchool AI

Building the future of teaching and learning with AI. The fastest growing technology platform for schools ever.

Customer Success Manager, Mid-Market

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

20 days ago

Salary

$80K - $88K / year

Bachelor DegreeEnglish

Job Description

• Drive product adoption to ensure at least 90 percent of your assigned portfolio adopts MagicSchool into their weekly workflow. • Achieve a contract renewal rate of 90 percent or higher. • Identify expansion opportunities to drive a Net Revenue Retention (NRR) rate of at least 110 percent annually. • Monitor school health data to triage underperforming accounts and design specific intervention programs. • Build trust and influence with teachers and administrators to secure buy-in from key decision makers.

Job Requirements

  • Customer Success expertise with a proven track record in a customer facing role.
  • Relational intelligence to build strong bonds with diverse stakeholders.
  • Ability to work seamlessly with cross-functional teams.
  • Detail oriented with operational excellence and ability to juggle multiple responsibilities.
  • Experience in educational background as a teacher or within an EdTech company preferred.

Benefits

  • Unlimited time off to empower our employees to manage their work-life balance.
  • Choice of employer-paid health insurance plans.
  • Dental and vision are also offered at very low premiums.
  • Every employee is offered generous stock options, vested over 4 years.
  • 401k match & monthly wellness stipend.

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