• Take full ownership of customer relationships, proactively managing their success throughout the entire lifecycle—from onboarding and outcome realization to renewal. • Deliver outcome-driven engagement across each stage of the customer journey by leveraging customer experience (CX) management best practices. • Design and execute success plans, coordinate onboarding with Professional Services, and continuously optimize the customer experience. • Champion product adoption and value realization, acting as an evangelist for Zendesk’s AI and automation capabilities. • Identify commercial opportunities within your accounts by maintaining commercial acumen—spotting whitespace for expansion, leading renewals based on demonstrated business impact, and driving revenue growth through strategic engagement. • Build strategic partnerships with customers by operating as a trusted advisor.