SentiLink

SentiLink Stops Identity Fraud

Enterprise Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

36 days ago

Salary

$130K - $160K / year

7 yrs expEnglishApollo

Job Description

• Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers • Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products • Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc. • Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals) • Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!) • Establish business goals with each client and establish a plan to achieve targets

Job Requirements

  • 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
  • Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
  • Partner with Sales during pre and post sales
  • Self-motivated, detail-oriented, with a big appetite for making our partners successful
  • Experience with Salesforce and Apollo, a plus
  • Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences
  • Candidates must be legally authorized to work in the United States and must live in the United States

Benefits

  • Employer paid group health insurance for you and your dependents
  • 401(k) plan with employer match (or equivalent for non US-based roles)
  • Flexible paid time off
  • Regular company-wide in-person events
  • Home office stipend, and more!

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