SentiLink
SentiLink Stops Identity Fraud
Enterprise Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2017H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
36 days ago
Salary
$130K - $160K / year
7 yrs expEnglishApollo
Job Description
• Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
• Establish business goals with each client and establish a plan to achieve targets
Job Requirements
- 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
- Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
- Partner with Sales during pre and post sales
- Self-motivated, detail-oriented, with a big appetite for making our partners successful
- Experience with Salesforce and Apollo, a plus
- Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences
- Candidates must be legally authorized to work in the United States and must live in the United States
Benefits
- Employer paid group health insurance for you and your dependents
- 401(k) plan with employer match (or equivalent for non US-based roles)
- Flexible paid time off
- Regular company-wide in-person events
- Home office stipend, and more!
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