• Proactively manage portfolio of assigned clients through health checks measuring adoption, usage, and success. • Handle contract renewal process and expansion of both software and service. • Achieve targeted KPIs including client renewals, platform usage, and positive NPS. • Build relationships with assigned clients and act as their internal voice. • Manage client expectations through clear communication and anticipating roadblocks. • Consistently log all client interactions and activities in Salesforce. • Identify upsell and cross-sell opportunities to increase annually recurring revenue (ARR). • Analyze and provide data/metrics on account statuses, trends, and client health. • Report findings to management and internal teams. • Capture and share client feedback cross-functionally. • Lead strategic initiatives with product and development teams for enterprise requirements.