• Manage the supervision and coordination of the claims department and staff • Organize and disseminate information that affects the claims department to ensure necessary changes for compliance purposes • Control workflow process through Claims Coordinators reviewing allocation of staff to ensure productivity and quality standards meet or exceed expected goals • Review, analyze, track and take appropriate action on losses in order to provide account loss ratios and claims history to senior management • Train claims staff on new policies or procedures • Oversee and audit claims process ensuring proper documentation was created in the system and/or files • Review claims and approve payments under the appropriate binding authorities • Develop and maintain excellent relationships with agents and adjustors • Prepare weekly, quarterly and monthly claim's reports and forward to appropriate parties