• Functioning as a Subject Matter Expert (SME) for Bitwarden and its suite of services • Leading technical planning and execution of new deployments, both to establish and adopt best-practices with a focus on large Enterprise engagements • Advising customers on industry best practices for the full stack of Bitwarden • Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future • Providing superb guidance and assistance for each customer’s implementation of Bitwarden and general security • Serve as a dedicated customer point of contact for named customers through alignment to Customer Engagement Manager resources through the Bitwarden ticketing and email systems • Participate in customer quarterly business reviews by assisting in environment audits, best-practices reviews, and positioning new product features relevant to further expansion opportunities and/or increased adoption • Collaborating with Engineering and Product associates to triage bug reports and feature requests based on customer need and scale with a focus on large Enterprise deployments • Assist training and culture sharing in the Implementation Engineering Team • Guide knowledge sharing among Implementation Engineers within the team and in collaboration with Technical Writing to share best-practices, troubleshooting information, and recommended configurations • Lead and/or assist in internal team projects including customer environment replication for bug investigations, integrations with new third-party tools, and development of automations both for customer use-cases as well as internal team processes • Occasionally represent Bitwarden at customer meetings, industry events, or team offsites (some travel may be required).