Position Summary:
The HCM & Payroll Account Specialist serves as the primary point of contact for Workforce Go! clients, focusing on exceptional client service, retention, and growth. Under the guidance of the Client Services Manager, this role involves managing and administering Payroll, Time & Labor Management, and Human Resources (HR) suite of products. The Account Specialist is responsible for accurately processing payrolls, managing tax accounts, and identifying new product opportunities. As a subject matter expert, the HCM & Payroll Account Specialist ensures optimal client experience while supporting Workforce Go! products and services.

Principal Duties & Responsibilities:

Client Support & Relationship Management: Serve as the primary contact for assigned clients, maintaining positive relationships and working to achieve client retention and business growth goals. (Advanced)

Product Knowledge & Expertise: Acquire and demonstrate thorough knowledge of Workforce Go! HCM products, workflows, and integration processes, ensuring seamless ongoing support. (Advanced)

Payroll & Tax Account Management: Ensure payrolls are processed with 100% accuracy and timely delivery every pay period; manage tax calculations and account management as needed. (Intermediate)

Subject Matter Expertise: Act as a subject matter expert and key resource on Workforce Go! operations and services, providing guidance on payroll, HR, time and labor management, accounting, tax, and money movement. (Advanced)

Compliance & Confidentiality: Follow internal and external compliance rules and regulations while maintaining strict confidentiality with client information. (Advanced)

Process Improvement & Policy Development: Recommend and assist in the development of procedures and policies to enhance the Account Specialist team's efficiency and effectiveness. (Intermediate)

Problem-Solving & Special Projects: Analyze client challenges, recommend solutions, and participate in special projects as assigned. (Intermediate)